Privacy Policy
Our comprehensive privacy policy explains how Games & More B.V. (referred to as "Games & More B.V.", "we", "us", or "the company") handles your personal data when you engage with our services on the website and mobile app. It covers the collection, usage, storage, sharing, and retention of your information, while also detailing your data protection rights, including the option to object to certain processing methods. Games & More B.V. acts as the data controller responsible for your personal details. In this document, you will find information regarding your agreement to the policy, the types of data we gather, conditions for processing, provisions for minors, how we use the information and its legal basis, automated decision-making, disclosures to others, international data transfers, marketing activities, targeted advertising, our sharing practices, your individual rights, ways to contact us, and our cookie usage. We strongly recommend reading it thoroughly to make well-informed choices about your privacy. By accessing our platforms or registering an account with Chipstars Casino, you confirm that you have reviewed and understood these terms.
Your Agreement to the Privacy Policy
Using our services means you consent to the terms outlined in this privacy policy, which we may update periodically. Separate consent is required for promotional communications from us or our partners with whom we share data. Any changes become effective immediately upon posting on our sites. We advise checking this policy regularly to stay informed about the latest version and any modifications.
Information We Collect
We gather two main categories of information: personal data and non-personal data.
Personal Information
This includes details that can identify you as an individual, such as account information like your name, email address, gender, date of birth, home address, identification number, phone number, and occupation. For gambling regulations, KYC, and AML compliance, we collect data on the source of funds and may request government-issued ID for verification. We also record your gaming activities, including transactions, deposits, bets, withdrawals, winnings, and indicators of potential gambling issues. Financial information encompasses currency preferences, card details, payment methods, and banking data. Additional voluntary information may come from customer communications, chats, or surveys. Device-related data includes unique identifiers, browser fingerprints, IP addresses, and location information. We may record phone calls for customer support, training, and security purposes. At events, photos, videos, and interviews could be captured for promotional use. Social media connections provide basic profile details like names, photos, and friend lists. Through referral programs, we collect contact information of your friends. Third parties may supply credit history and verification details.
Non-Personal Information
This consists of anonymous usage data, including technical specifications like operating system, browser type, screen resolution, and aggregated statistics on click patterns and visit durations. Log files capture browser type, access times, and domain references. Gaming metrics such as deposits, session lengths, and scores may be shared in aggregated form. Device details assist in fraud prevention by detecting malware or VPN usage. Analytics tools monitor activity to resolve issues and conduct research. We may anonymize data for unrestricted purposes, including advertising and analysis.
Conditions for Processing Personal Information
We process your data to deliver services, fulfill contracts, meet legal obligations, and pursue legitimate interests without infringing on your rights. Consent is obtained for particular activities like marketing and can be withdrawn anytime. Contractual necessity covers service provision and compliance with licensing and anti-money laundering laws. Legitimate interests include business administration, partnering for mutual benefits, promoting responsible gambling (such as self-exclusion across platforms), ensuring security, maintaining sports integrity, regulatory adherence, and managing loyalty programs.
Minors
Our services are intended solely for individuals aged 18 and above. If you are under this age, please refrain from using the platform or providing any personal information. We take steps to verify ages and delete data belonging to minors unless legally required to retain it. Please inform us immediately if you believe a minor has shared information with us.
Use of Information and Legal Basis
For contractual purposes and service delivery, we use data to provide support, seek feedback, notify of changes, perform security checks, verify identities, and process transactions. Based on legitimate interests, we handle inquiries, share in-game activities, facilitate promotions, record calls for quality improvement, send offers, optimize our sites, prevent unfair practices, investigate complaints, collaborate with third parties, manage claims, and build user profiles. According to your preferences, we may send marketing via email, SMS, or push notifications (with opt-out options), share with partners, conduct surveys, and use cookies. Legally, we respond to authorities and investigate fraud.
Automated Decision-Making
We employ automation and profiling to analyze demographics and preferences. This enables personalized content, efficient operations, and regulatory compliance, including fraud detection and responsible gambling measures. If you disagree with an automated decision, please contact us for a manual review.
Disclosure of Personal Information
We share data with third parties as necessary for the purposes described, such as service providers for hosting, support, verification, marketing, and payments. Sharing also occurs with authorities to fulfill legal duties, with parties involved in enforcement or protection during fraud investigations, and in cases of business transfers like mergers or sales.
International Data Transfers
Due to our global operations, personal data may be transferred outside the EEA to countries with potentially lower protection levels. We ensure appropriate safeguards through contractual agreements, such as EU standard clauses, or other approved methods. Contact us for more information on these measures.
Marketing Communications
Your information helps us create promotional materials about our services and affiliates, delivered through email, SMS, or phone. We may share details with affiliates to offer relevant promotions. This is based on legitimate interest or consent. You can opt out using provided links, your account settings, or by contacting support. Service-related updates will continue to be sent. Adjust advertising preferences through your device or platform settings. For apps, manage notifications in your device options.
Targeted Advertising
Third-party technologies are used to deliver advertisements on our platform. You can opt out through organizations like the NAI and DAA.
With Whom We Share Information
We do not share your information with third parties except as outlined. Recipients include replacement service providers, affiliates, game suppliers, subcontractors for cloud services, verification, and fraud prevention, credit bureaus, payment processors, promoters, prize suppliers, event organizers, hotels, auditors, legal advisors, regulatory authorities, and responsible gambling organizations. These shares support data storage, operations, research, advertising, and security needs.
Your Rights
You have several rights, including objecting to data processing, accessing information, requesting corrections, deletion (where not restricted), restriction of processing, data portability, lodging complaints, and withdrawing consent. Please reach out to us to exercise any of these rights.
How to Contact Us
For questions or to exercise your rights, email us at [email protected] or visit our contact page at https://www.chipstars-casino.uk/info/contact/. If you have concerns, you may also contact your local data protection authority or seek legal remedies.
Cookies
Cookies are small text files stored on your device when visiting our site. They enable smooth navigation, remember preferences, provide statistics, and support advertising. They track referrals, save your choices, and measure campaign effectiveness. For more details on cookies, visit https://www.allaboutcookies.org/.
We may update this privacy policy from time to time and recommend reviewing it periodically. Significant changes will be notified through our services or email. This policy was originally prepared in English, which takes precedence in case of any inconsistencies. Last updated: May 2020.